The open source nginx web server has been gaining in popularity in recent months. According to at least one survey, nginx is now in fact the second most popular web server used for active domains.
The commercial entity behind nginx is now hoping to further advance their footprint with new commercial support offerings.
"We are announcing a new version of the commercial support options available on NGINX.com," Andrew Alexeev, co-founder of NGINX, told InternetNews.com. "Quarterly based contracts available are available as part of this new commercial support offerings."
The new support offerings include an Essential, Advanced and a Premium offering with varying degrees of service. The Premium services provide 24x7 support for an unlimited number of servers with a response time of 4 hours or less. That level of services comes at a cost of $70,000 a year. In contrast, the Essential service provides support for up to 10 servers with a response time of 24 hours and a yearly cost of $12,000.
In terms of which release versions of NGINX the company will support, Alexeev said that NGINX will be supporting the versions that customers have been using and intend to use.
"NGINX will not stop support for the older versions, ever and we'll be answering questions, providing possible workarounds and everything," Alexeev said. "With that said supporting, versions that have become obsolete and can't be amended with the recent bugfixes or features, is obviously unrealistic--because of technical limitations of such an approach. "
In terms of what types of support challenges NGINX users face, Alexeev noted that common support challenges include expedited bug fixing as well as prioritized development and the introduction of the new features. The new support offerings, as yet do not signify a move away from NGINX's open source root.
"Currently all of the additional tools we develop are open source," Alexeev said. "NGINX will be providing more tools to manage the configuration of NGINX soon." NGINX raised $3 million in venture capital funding in October of 2011. Part of that funding is going towards helping NGINX to become an open core vendor. With an open core model NGINX will be developing commercial products based on the open source of NGINX.
"You can expect to see commercial product based on NGINX in the next few months which will include additional tools to install, configure and manage NGINX farms," Alexeev said.